By Sandra Chebet
The official Government Receiver and new Registrar General of Uganda Registration Services Bureau (URSB), early last week unveiled her strategic plan for the organisation’s future, and announced key initiatives to drive URSB’s vision as the centre of excellence for reliable registration services.
Ms Mercy K. Kainobwisho who spoke at a management retreat for Directors, Managers and Senior Staff took time to outline her strategy dotted with aspirations to be achieved during her time of service. The Registrar General emphasized that she would direct her efforts to further strengthening URSB rather than “reinventing” it.
“We can’t change 2020 but we can learn from it to emerge stronger and get better as an organisation and oneself. As we start off a new year, we hope through rolling-out our 2021 objectives that we will make 2021 count for all our stakeholders”. She stated. “My team and I are looking forward to creating a new beginning for URSB – one that is customer-driven, service-oriented, technologically set and that will place our organisation in the forefront of the public service sector for the 21st century. Our collective knowledge, operational expertise, services experience, interpersonal skills and leadership abilities will serve us well as we confront any challenges that lie ahead.”
In calling for a new beginning for URSB, Kainobwisho emphasized her intention to build upon URSB’s existing employee base to create a team that is unmatched in the Government services category. “We have a strong, unified workforce – one that now has a very personal stake in the way we deliver services to our clients,” she said. “URSB’s accomplishments will be a direct reflection of the responsibility and pride of service from each and every employee.”
Kainobwisho noted that together with her team, she plans to immediately address customer service and turn-around time issues, such as the time it takes to deliver on a customer’s submission and how long a customer has to wait to speak to a service representative. She also reiterated URSB’s commitment to ensuring that registration services continue to support Government’s economic vision of formalizing the economy, easing the doing of business, strengthening the basic of society through stable marriages, supporting creativity, innovation through intellectual property rights and rescuing ailing entities.
“We have immense opportunities before us, and we intend to seize them with the understanding that change takes time, and we must be realistic in our expectations. We have one goal in mind, and that is to make URSB the best public services agency, which, in turn, support the livelihoods of people, collect revenue for government and support the social economic vision of our nation. We are ready to get started.”
The retreat also provided an opportunity for senior management to discuss at length areas of focus for URSB in the upcoming months and share ideas on how to support each other to realize the organisation’s mandate as envisioned in the 3rd strategic development plan (SDP III) which plugs into the National Development Plan.
